They fight for our country. They fight for freedom. SAS is honored to help you help our military.
The men and women serving in our military have enough to be concerned about without the added worry of where they are going to live. Members of our armed forces are willing to put their lives on the line for us, so they deserve the highest level of service we can provide, whatever their need. When servicemen and women are deployed, having their families live on base is not always an ideal situation. Even so, ensuring that their housing is secure and well maintained is essential. When military families need your help, you need an answering service that delivers. At Specialty’s answering service for military housing, it is our privilege to help you help our armed forces.
Military Housing Privatization Initiative (MHPI) has raised standards in property management. SAS can help you deliver the highest level of tenant satisfaction.
SASDelivering Outstanding Customer Support
With a team of over 300 operators, we have the capacity to handle upwards of 30,000 calls a day. The highly trained specialists at SAS provide courteous, efficient phone answering around-the-clock – 24/7/365. We know that housing is a valuable amenity, and promptly tending to the needs of military families can help support retention and put residents at ease. Because time is a precious commodity, we are committed to answering the phone within 3 rings or less. This fast, reliable service is not only something our men and women in uniform can appreciate; it is something they deserve.
What We Can Do.
From filling vacancies to manning hotlines for security and maintenance concerns, our team of experts will work with you every step of the way, tailoring our services to meet your specific needs. We have years of as an answering service for apartment complexes, so you can be confident in the knowledge that those who protect and serve will always receive the very best care.
- Customized Messaging: We know that every location has its own unique attributes, so we will customize our call scripting to meet the needs of your tenants, regardless of location. We will work with you to design the most suitable message for a variety of circumstances, and we are able to prioritize calls using criteria that you establish. We can even provide listing information on military housing for sale or rent in specific locations, including referrals to local agents.
- Appointment Scheduling: We can utilize your online calendar management software to schedule, modify, and confirm appointments for maintenance requests, move-ins, and move-outs. Updates will be instantly communicated to your staff so that agendas can be adjusted accordingly. Following your protocol, we can also dispatch staff to emergency situations when you deem necessary. Important information can be relayed to you via phone, text, email, or pager.
- Bilingual Support: America’s military reflects our increasingly diverse society. With a significant percentage of Americans speaking Spanish at home, it is essential to provide bilingual help. You need an answering service in Spanish as well as English. Our call center is staffed with representatives fluent in both English and Spanish. We are ready to assist, no matter what your callers’ needs may be.
When you partner with our national service, you make the decision to provide excellent customer care in the most efficient and cost-effective manner possible. By handling your inbound calls, we give you the freedom to focus on what is really important – helping our people in uniform find appropriate housing.
- Reduced Costs: Many of your costs are fixed, and thus, out of your control. Utilizing a call center to manage your phones rather than hiring and providing for additional administrative personnel can help to reduce administrative costs. With month-to-month contracts, you will only pay for the operator time you use. The cost savings you gain may help allay other expenses. Additionally, freeing up your staff from the burden of a busy phone leads to increased productivity.
- Security & Technological Excellence: We are ISO 27001 certified, and that means that classified information regarding military personnel and housing locations will be safe in our hands. A series of external and internal quality control checks are designed to deliver topnotch, secure service to all of our clients. We have the most advanced technology in the industry, and we put it to work for you.
- Professional Representation: Our experienced team of operators guarantee that all requests will be handled with the utmost courtesy and professionalism. No more computer-generated menus – our live-voice receptionists respond to every call with a smile. You can rest assured that our military will be treated with respect each time they pick up the phone.
Collaborating with us means you are showing our military just how much their commitment and sacrifice is valued. Get started on your 2-week free trial and experience the SAS difference for yourself. Specialty is the leading answering service for military housing, working day and night to take care of America’s heroes.