Apartment answering service.

Vacancy available! Contact SAS today and Rent out the best customer service provider in the industry.

In the rental property industry, first impressions count for almost everything. Whether it’s a client’s initial thoughts when entering a building, or their first interactions with a sales representative, deals are won and lost from the outset. Did you know that 67% of customers hang up the phone out of frustration if they can’t speak to a real person? All too often, answering services can be overlooked amid all the details of property ownership. This frequently forgotten facet of managing a small business can have long-lasting effects. In a competitive marketplace, the first impression is also the last impression. Arm your rental company with the most reliable reception team in the industry: SAS’ apartment answering service.

The average 2-bedroom rents for $700 a month. Want to boost revenue? Call SAS. For less than $27 a week, our expertise can make sure that you never miss another lead.

SASDelivering Outstanding Customer Support

Specialty Answering Service is a live-voice customer service solution for businesses in the rental property industry. We provide 24/7 representation of your brand, and help you communicate with tenants and potential buyers. Our trained customer care specialists respond in real-time to your clients’ needs. From scheduling a condo showing to providing vacation rental details, our agents are always available for your callers. We know that 45% of business is lost because of poor customer service and we ensure that your clients are met with a courteous, accommodating representative whenever they get in touch.

What We Can Do.

Employing a team of 300 professionals, SAS has the capacity to handle upwards of 30,000 incoming calls a day. Our reputation for excellence is achieved by training our operators twice as long as the industry standard, and with operations completely based in the United States, you will benefit from nationwide coverage at a price you can afford.

• Lead Capture: Every phone call your apartment complex receives is an opportunity to acquire new renters and increase revenue. When it comes to lead capture, timing is everything. We aim to answer every call within 3 rings or less, and callers will be impressed with the prompt, personal care our agents provide. We can also make outbound calls to prospective renters who have expressed interest in your property and schedule showings using your online calendar management software.
• Dispatching: Whether tenants are calling with security issues, or maintenance requests for a broken faucet or a broken light fixture, we will dispatch your on-call personnel quickly and efficiently. Staff can be contacted immediately via phone, text, pager, or email, and we can easily adjust our message services for changes in your on-call schedule.
• Customized Solutions: We will work with you to create a customized script for our operators to follow, and then using the protocols and procedures you provide, our agents will respond to your callers’ requests just as you would from your own office.
• Bilingual Customer Service: With staff fluent in both English and Spanish, we can help you expand your reach to include our growing Hispanic population. In this increasingly diverse nation, you would be remiss in neglecting the importance of bilingual customer care representatives.

The Benefits.

We are your tried and true partner in superior customer care. Working with Specialty Answering Service affords you the freedom to focus on what matters most: running your business.

• Increase Revenue: It is 6 times more likely to secure a lead when a potential tenant’s call is returned within the first 30 minutes of being placed. We ensure the odds are in your favor.
• 24/7 Live-Voice Answering: There is no telling when a prospective tenant will contact your complex, and there is no timetable on emergency maintenance issues for your current residents. You need an after hour answering service that has you covered 24 hours a day, 7 days a week, and 365 days a year. Our around-the-clock service is always available to support your business.
• Improve Productivity: In the rental property industry, there are a million and one things for you to think about. Between showing vacant units and maintenance concerns, there isn’t much time left to take care of basic office functions. With our team manning your phones, the little things are taken care of. We can respond to tenant complaints, arrange appointments, and communicate with vendors on your behalf. You are tied up managing the big things. Let us help with the little things.

If you are still not 100% sure that SAS can help you, we invite you to get started on our 2-week free trial. There are no catches or hidden fees, and nothing to lose! We are confident in the services we provide, and we think you will feel the same way. Specialty is the leading answering service for apartment complexes, guaranteeing tenant satisfaction with every call.