It’s a high tech world. You would think that computers are the solution to almost any business problem. That is probably not a bad assumption, but there is one vital business function that a computer will never be able to perform, no matter how advanced it may be: personalized customer service. Although your customers are probably very comfortable around computers, when they call your company, it’s because they need help with their PCs and your product. The last thing they want to deal with is another computer giving them an automated list of options to choose from. They don’t want to be shoved off to voicemail. What they want is to speak with a real person who will respond to their needs in a courteous and professional manner. Specialty’s answering service for software companies can provide your business with the person-to-person service that your customers deserve and will appreciate.
Thousands of people use your software, and at some point, they will need your help. Customer support is key for any company. For about $3 a day, SAS can provide call center and help desk services, and strengthen your brand in the process.
SASDelivering Outstanding Customer Support
SAS operates entirely within the continental United States. We don’t outsource our answering services to other countries. After all, we have plenty of highly trained customer care specialists right here. It is a fact that almost 70% of callers eventually hang up the phone out of frustration if they cannot speak to a real person, and almost 50% of business opportunities are lost because of poor customer service. With us, you will never have to worry about these troubling statistics. Our operators are always friendly and helpful, and we will answer every call to your company just as if we were sitting in your own office. Think of us as an extension of your business.
Our team of over 300 certified technicians can handle upwards of 30,000 inbound calls per day. We have the capacity to manage any call volume, and we staff our service around-the-clock so that whenever your customers are having technical difficulties, they will have the peace of mind in knowing that you are there when they need you. A few of our extensive services include helpdesk operation, message taking, order entry and payment processing, responding to customer service inquiries, and performing market research. Here are some features that may interest you:
Did you know that 81% of companies who deliver strong customer service outperform their competitors? Making clients feel valued is the advantage you need to succeed. We are your partners in customer support solutions. When you team up with us, missed calls will be a thing of the past, and your customers will always receive knowledgeable, personalized service. You can expect such benefits as:
Sign up for our 2-week free trial today. We take pride in our commitment to our clients’ success. That is why we invite you to see for yourself how a live receptionist answering service can benefit you. Once you start, you will wonder how you ever got along without us! Specialty is the leading answering service for software companies, giving you the advantage you need to stand out in the ever-changing technological marketplace.
We’re ready to help you help your small business. Our software company answering service is free for 14 days, and there’s no commitment or credit card required. Sign up and give it a try!
We'll show you how our web portal works and answer any questions you have about SAS.Schedule a demo