Computers are a phenomenal invention. Over time, they have evolved in as many ways as they have positively influenced our lives. Sometimes, though, things go wrong. Consumers who are not IT wizards may have a difficult time making things work, from booting up to software installation. Confused and frustrated customers will be dependent on your assistance to get things back on track. When they call your company, the last thing they want to deal with is another computer. Automated customer service will simply not do, and voicemail is even worse. What they want is to speak with a real person who will answer their call and respond to their needs in a courteous and professional manner. Specialty’s IT helpdesk services can provide your company with the person-to-person service customers deserve and will appreciate. No matter how advanced a computer may be, there is one thing it cannot deliver: personalized customer service.
Helpdesk agent salary: approx. 40K. Minutes per hour: 60. Calls per hour: 12. Average call length: 9 minutes. 12×9=108. In other words, there’s no way your helpdesk staff can get to every call! SAS can help.
SASDelivering Outstanding Customer Support
The SAS team operates entirely within the continental United States. We don’t outsource our answering services to other countries. After all, we have plenty of highly trained customer care specialists right here, and we work hard to be the industry’s best. Our staff knows that 67% of callers eventually hang up the phone out of frustration if they cannot speak to a real person. In this competitive marketplace, you cannot afford to lose even one customer to a competitor. With our friendly, courteous operators manning your helpdesk, you won’t. We will answer every call to your company just as if we were sitting in your own office. Think of us as a 24-hour extension of your business.
We employ over 300 skilled virtual receptionists, with the capacity to handle upwards of 30,000 inbound calls per day. Prompt service is an essential component of great helpdesk outsourcing. That is why our specialists aim to answer every call within 3 rings or less, and more often than not, they respond to your caller before the first ring! We train our call center staff twice as long as the industry standard, and our internal customer service monitors review over 2,000 calls a month. That means your image will always be appropriately conveyed, and every caller will receive the utmost in considerate care. Through our IT helpdesk services, we offer:
Uniting with our national team offers your business a number of advantages that can keep you competitive in the marketplace. We take pride in what we do, and you will wonder how you ever got along without us! Investing in outsourcing your computer support services can:
If you are still not 100% sure that we can help you, we invite you to try us free for 2 weeks. We are confident in the services we provide, and we think you will feel the same way! It is our goal to have a positive impact on your company’s success, and with a free trial, you get to see what we are all about – no strings attached. So get started today. You have nothing to lose, and everything to gain! Specialty is the leading IT helpdesk call center provider, working hard to continuously deliver excellence and maintain your trusted reputation.