Clean up your act with impeccable customer service solutions. Your image is sure to shine like the top of the Chrysler Building!
It is a known fact that customer service is often a more important factor than cost when it comes to deciding which business to utilize. You provide a much-needed service to countless companies. The last thing you want is for prospective customers to run to your competitors. But did you know that 82% of small business owners say their main source of revenue is from referrals? That means that when it comes to the success of your business, high quality customer service is absolutely essential. If current clients aren’t happy, they aren’t going to recommend you to friends or colleagues. In order for your business to survive and thrive, you need an edge. Specialty’s answering service for janitorial businesses delivers the advantage that will keep business sweeping in.
The average monthly cost of commercial janitorial services is $600 per month. Every time you miss a call, you’re taking $600 out of your pocket! For about $1 a day, SAS can help.
SASDelivering Outstanding Customer Support
Specialty Answering Service is all about personalization. We know that 67% of customers will hang up the phone out of frustration if they can’t speak to a real person. When clients reach a computer-generated voice instead of live-voice representatives, there’s a pretty good chance you will miss out on their business. At SAS, we know that when clients call, their first impression is also their last. Whether you run a small residential maid service or a large commercial cleaning company, we strive to make every exchange sparkling.
What We Can Do.
Our receptionists offer so much more than person-to-person small business call answering services. We will work with you to design a service around your needs and your brand. From the minute we join forces, maintaining the integrity of your image is our mission. SAS is the secret weapon that will ensure your business stands out from the crowd.
- 24/7 Answering Services: When you team up with us, you are never closed. While most of the calls we answer come in during regular business hours, our 24-hour operation means that clients can reach your company any time, day or night.
- Lead Capture: When it comes to lead capture, speedy response is of the utmost importance. The faster you can get to the phone, the less likely that caller will move on down the line to one of your competitors. That is why we make it a point to answer every call within 3 rings or less. Prompt and professional. That’s our game.
- Sales Support: Think of our operators as an extension of your sales team. We can support e-commerce janitorial supply companies, assisting with online order entry and payment processing. We can also answer pre-sales questions and provide callers with an explanation of services.
- Dispatching: By quickly dispatching members of your organization via phone, text, pager, or email, we ensure that your customers’ concerns are being addressed as efficiently as possible. We are always on the job, and we screen calls based on your criteria and protocols to assure that clients’ needs are not only met, but also exceeded. This is especially important when one of your crew is absent or misses an appointment. Following your rotation, we will dispatch the next available technician, keeping your reputation in tact.
- Bilingual Support: America is becoming an increasingly diverse society. That means we are not just serving English-speaking citizens, but those speaking Spanish, as well. That is why we offer bilingual answering services, making sure there is no language barrier between you and those you serve.
With over 300 operators staffing our call center, we are capable of handling up to 30,000 phone calls a day. Our specialists are highly trained and motivated, and we guarantee that every caller will receive the same level of professionalism and courteous personal interaction that you would deliver from your own office.
- Reduced Costs: There is no need to hire or train additional staff to answer your phones, and no hourly or salaried wages to pay. We take care of the cost of technology and upgrades, too, so you can put that money to better use. We have the tools, and we make them work for you.
- Seamless Solutions: We are able to seamlessly integrate into your online calendar management systems to make appointments, dispatch technicians, and address scheduling changes. Less overhead means an increased bottom line. We work hard to present a polished image for your company, and with us on your side, you can focus on the most important thing: growing your business.
- Improved Customer Satisfaction: Want to know how you rate among your competitors? Employ SAS as part of your after sales service strategy to make post-cleaning outbound survey calls. From the very first phone call, your customers will receive the best care in the industry. Nothing improves customer satisfaction faster than stellar customer service!
The advantages of teaming up with SAS are innumerable. We believe in our service, and we know you will, too. So get started of our 2-week free trial. It’s the perfect opportunity to see for yourself what we are all about – no strings attached. Specialty is the leading answering service for janitorial businesses, making you wonder how you ever got along without us from the very first phone call!