When it comes to managing and processing inventory in the catalog retail industry, precision is everything. Orders need to be shipped to myriad locations within specific time constraints. To keep customers happy, you need to be efficient and courteous, professional and exacting. The slightest mistake, the slightest delay, could cost you an order, or even a customer – so you need an answering service that can quickly respond to the demands of your industry. Knowing that 80% of your company’s future revenue will come from 20% of your existing customers, you can’t afford to lose a single client. If you are looking for a telecommunications partner that puts quality and efficiency first, then look no further than Specialty Answering Service’s catalog retailers’ call center.
Products sold thru call centers increase 20% annually, and your current customers are your future revenue! Be ready for them. With SAS, whenever they call, we answer.
SASDelivering Outstanding Customer Support
SAS has helped catalog retailers improve response time, cut costs, and reduce mistakes in the order fulfillment process. Although telephone ordering begins with our outsource call center, we take the time to understand your organization and what happens after the order is received. From there, we work with you to integrate our staff with yours, allowing our agents to function as an extension of your company. We are so much more than a call center; we truly are an all-in-one service, sales, and logistics solutions provider.
Our team of 300+ skilled representatives is capable of managing upwards of 30,000 inbound calls a day. We also have bilingual receptionists, fluent in both English and Spanish. So when it comes to our diverse society, we are prepared to assist. Here are a few of the features that may interest you:
A partnership with SAS can give you the client services advantage you need to take your company to the next level. We understand the importance of prompt response and that is why we aim to answer every call within 3 rings or less. With consistent, friendly representation, customer satisfaction is maintained, making repeat business an easy decision.
At the end of the day, you want your call center to be just as precisely run as your company is. We take pride in our organization, and we want you to experience firsthand how live-voice reception can benefit your catalog retail business. So, take advantage of our 2-week free trial. There are no hidden fees and no gimmicks. It really is free! If you want a nationwide service that cares as much about quality as you do, then you want SAS. Specialty is the leading call center for direct mail catalog retailers, making every call an opportunity to show customers how greatly you value their business.