SAS for theaters.

Don’t drop the curtain on incomparable customer care. The show must go on, and SAS can help!

Your theater is the place to be. It’s a hot spot, known around town as The Best Little Theater in Texas, or in Anytown, U.S.A. You have acting down pat. The best thespians, set design and lighting crew make your performances second to none. But when it comes to customer service, your performance falls well short of Broadway-bound. In fact, it’s more like off-off-Broadway… What can you do to change that? When patrons call your theater, they expect personal attention. They need assistance in booking the finest seats in the house. Then there are the vendors, contractors, investors and the like. Do you really want them to be greeted by an automated attendant or your voicemail? Talk about a bad show! Specialty’s answering service for theaters knows that nothing screams “encore” like a live-voice operator. We offer professional, courteous, and lively phone support that your callers will appreciate.

Theater ticket: $75. SAS’ daily fee for handling every patron’s call so you can fill every seat: $2.25. The look on your actors’ faces when they see a full house: Priceless.

SASDelivering Outstanding Customer Support

Did you know that 75% of customers feel it takes too long to reach a live agent? Or that 70% of the buying experience is based on how customers feel they are being treated? With these statistics in mind, our agents work diligently to answer every call within 3 rings or less. We all lead busy lives, so we know how important prompt service is to your patrons. Less time on hold means more time for everything else. Customers will be left with a sense that they are not simply another audience member, but rather that their contribution and attendance to your productions are of tremendous value to the success of your theater.

What We Can Do.

Our team of over 300 customer service representatives is capable of handling upwards of 30,000 inbound phone calls daily. So whatever the size of your organization, we can help. We are located entirely within the continental United States, and our operators work nationwide, 24 hours a day, 7 days a week to provide customer assistance for your busy theater. More than just a one-act production, our staff delivers a variety of services besides answering your phones. We can assist with:

• Ticket Sales: Armed with a diagram of your theater and your pricing tier, a highly skilled inbound sales agent can provide information regarding best available seating, take ticket orders, process payments, and even coordinate group sales and packages following the protocols you specify. We will forward all of the necessary information to your box office so that on show night, everything is organized and the event goes off without a hitch.
• Appointment Scheduling: We are able to interface with your online calendar management software to schedule, cancel, and confirm meetings with lighting specialists, set design professionals, costumers, and anyone else who needs to see you. We can even arrange open call and talent audition appointments. If your theater doubles as an event venue, our meeting registration services can be used to help register guests. Any changes to your calendar or updates with registrations will be immediately communicated to you or your staff via phone, text, email, or pager, so that you can adjust your plans accordingly.
• Customized Business Solutions: We are great actors! The next best thing to speaking to you directly is speaking to an SAS representative. You create the message and the image that you wish to convey, and we do the rest. Think of us as an extension of your theater. Customers and visitors may have specialized needs and expectations, and we can tailor our services to provide that personal touch your patrons deserve. Callers will be so convinced by our performance that they will think they are speaking to your box office.
• Fundraising Assistance: There are a lot of small theaters out there, and more often than not, they rely on local benefactors to keep things going. Our team can make outbound calls to your valued patrons, relaying information regarding upcoming performances, and soliciting donations on your behalf that may cover costs such as set design, costumes, lighting, etc. Now that deserves a round of applause!

The Benefits.

When you partner with us, you can rest assured that your patrons will receive the same superior level of care that you would provide from your own office. Your production and talented performers will draw attendees to your venue, and excellence in service will keep them coming back time and again. When supporters feel valued, they are much more likely to recommend your theater to friends and colleagues. What happens before the show is just as important as the show itself! You can expect:

• Increased Cost Efficiency: You work in a highly competitive industry, and with budgetary concerns looming on the regular, you are constantly looking for ways to trim costs. Using our services not only increases caller satisfaction, but enables you to utilize your current staff in a much more efficient and cost-effective manner. You only pay for the operator time you use, and with reduced administrative costs, every dollar saved is a dollar you can spend expanding your theater.
• No Added Equipment: Do you know what’s fantastic about collaborating with our team? You get all of the convenience and benefits of the best answering service in the business, without the headache of purchasing or installing expensive new phones! Our staff works remotely, and that means we take care of hiring and training needs, along with the cost and maintenance of our equipment. We are upgrade crazy over here, and we always ensure that our call center is fitted with cutting-edge technology. We have the tools, and we make them work for you.

While you are busy running your theater, you need help filling your theater. That’s where we come in. SAS offers experienced, reliable business hour or after hours answering service service at an affordable price. Our friendly call center professionals will give your patrons the special attention that all consumers value. Try us out today to see what 2 weeks free can do for you. Specialty is the leading answering service for theaters, providing the stellar live-voice customer care that will make every performance standing room only!