What happens when you let a robot answer your phones? The simple answer is, nothing good. Even if it's a super friendly virtual robot like Siri or Alexa, there are just some things that robots can't do. Let's start with empathy, for one. How can a robot address an upset caller? If…

When the FTC announced a $50,000 prize last October for the best proposal to block robocalls, we were thrilled! We welcome any opportunity to stop automation in favor of live operator interaction; plus we love a good challenge! Figuring out how to stop robocalls wasn’t easy. Our telecommunications engineers dropped everything and…