Tip of the week: Scheduling reports

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Automatically Receive Answering Service Reports

Wouldn’t it be great if you could automatically receive a report of every call you had last week so that you could follow up on new leads? Or how about taking a look at the number of minutes you’ve used each day to see if you’re nearing your plan threshold? With Scheduled Reports, reviewing your usage has never been easier! Just head to the Scheduled Reports link in the Reports section of your web portal where you can schedule reports to run automatically on certain days or intervals.

Set It, and Forget It.

This new feature offers a variety of call statistics that you can choose to receive daily, weekly or monthly. Configure the portal to email you as little or as often as you’d like with metrics from a variety of predefined reports including:

  • Inbound Calls
  • Outbound Calls
  • Calls Per Campaign
  • Calls Per Location
  • Minutes

Reports are emailed to your distribution list around midnight EST and cover your requested activity based on the time frame of the report.

Scheduling your reports is great for automatically tracking metrics such as:

  • Tracking monthly call volume by marketing campaigns
  • Reviewing the total number of minutes used at the end of every week
  • Finding out which locations received the most messages
  • Viewing spikes in inbound call volume when you’re running a new promotion or advertisement
  • Ensuring that the operators are meeting your outbound campaign goals
  • Checking daily minutes usage to evaluate trends in call flow

To get started, click on the Reports tab from your portal, then click on the Scheduled Reports link. From there, click on the Add New button to create your first scheduled report.

Simply choose the email address(es) you want to receive the report data, the frequency of the report (daily, weekly, or monthly), the dates you want the report to run (configurable up to 6 months from the current date), the type of report (inbound calls, outbound calls, calls per campaign, calls per location, and minutes), and the time frame you want us to pull your call data (yesterday’s data, data from the last 7 days, from the last 14 days, etc.). Once everything is programmed and saved, you’ll automatically receive your reports according to your settings and schedule.

If you have any questions or need more information, please check out our helpdesk article on scheduling reports in your portal.

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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