You know the phrase. “For quality assurance, your call may be monitored or recorded.” Those words ring out millions of times a day as consumers contact businesses for customer service and support. But how about this – call recording started out in the air traffic control industry after the invention of magnetic tape. Who knew!
Today, call recording is a hugely important piece of the compliance puzzle, especially for industries that are extremely regulated, such as finance and insurance. And call recording in telephone answering services is a great way to check up on agents and evaluate their performance, while simultaneously providing the call center with a legal buffer.
Here’s an infographic we put together to help you learn about the basics of call recording software.
Read our extended resource to learn more about the history of call recording and the answering service industry.
If you’re writing about call recording software on your own website, please copy the code below to use this infographic:
<img title=”Call Recording Software Infographic” alt=”Call Recording Software Infographic” src=”http://www.specialtyansweringservice.net/wp-content/uploads/Learn-About-Call-Recording-Software.jpg” width=”1024″ height=”7853″ />
<pre><em>Image originally posted on <a href=”http://www.specialtyansweringservice.net/learn-ivr-systems-technology-infographic/”>The SAS Blog</a></em>