Posted by in Customer Service

The phone rings. The caller on the other end of the line is freaking. He is screaming into your ear and you are trying to figure out how to help him. Problem

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Posted by in Best Practices

Bad Manners Nose Picking

Do you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself,

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Posted by in Best Practices

Nerd Answering 2 Phones

What’s more unprofessional than chomping down on a nacho box while on a business call? Chomping on a nacho box while out at a sporting event with a crowd of loud, crazy

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Posted by in Best Practices

Proper Way to Handle Angry Callers

With all of the shenanigans call center staff has to contend with on a daily basis, surely there must be an extensive manual dedicated to the navigation of difficult in-call situations. Um,

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