A great script is more than just a few steps strung together. It’s the core of your answering service experience, creating the right set of questions that will guide the operators and keep call flow as smooth as chocolate silk pie. In the infographic below, we’ve let you in on a little secret: the call center chef’s tried-and-true recipe for the best script ever!
Want a quick refresher course? Let’s recap the 5 essential ingredients to the ideal answering service script:
Check out our other article for more information about answering service scripting.
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<img title=”Build The Perfect Call Center Script Infographic” alt=”Build The Perfect Call Center Script Infographic” src=”http://www.specialtyansweringservice.net/wp-content/uploads/5-ingredient-answering-service-script.jpg” width=”1024″ height=”7040″ />
<pre><em>Image originally posted on <a href=”http://www.specialtyansweringservice.net/wp-content/uploads/5-ingredient-answering-service-script.jpg”>The SAS Blog</a></em>