Love the simplicity of calling your bank whenever you want and getting your account information from an automated teller rather than having to wait for assistance from a live operator? The ease of automation is brought to you by Interactive Voice Response, or IVR, which allows computers to interact with the human voice.
IVR has a slew of benefits for callers as well as the call center, such as reduced hold times and the ability for customers to manage their own transactions 24 hours a day. In addition, it can reduce the number of live operators necessary at any given time, leading to a decrease in an answering services overall operating expenses.
If you are considering investing in an IVR system for your own small business, we’ve done a side-by-side comparison in this infographic. Our pros and cons guide can get you started. For extended information, please see our full comparison of IVR providers in our telecommunications library.
<img title=”Compare The Best IVR Providers Infographic” alt=”Compare The Best IVR Providers Infographic” src=”http://www.specialtyansweringservice.net/wp-content/uploads/infographic-learn-about-ivr-compare-top-providers/ivr-providers-infographic.jpg” width=”710″ />
<pre><em>Image originally posted on <a href=”http://www.specialtyansweringservice.net/infographic-learn-about-ivr-compare-top-providers/”>The SAS Blog</a></em>