Headsets are a call center’s best friend, providing clear communication and a hands free experience for customer care representatives. Originally invented in 1910, they make it possible for operators to talk and listen without having to hold a telephone receiver, which can get in the way of speedy customer service.
Headsets usually come with a few standard features. However, the features alone aren’t the only thing to consider when deciding which way to go. Cost is also a factor, and it’s essential for any business to be financially prudent and research the models that will give you the most bang for your buck.
We’ve reviewed the most popular models used in use in telephone answering services around the world. Take a look at the infographic below to see the results of our comparison. For a closer look at each headset we reviewed, please see the full call center headset reviews paper.
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<img title=”Call Center Headsets Infographic” alt=”Call Center Headsets Infographic” src=”http://www.specialtyansweringservice.net/wp-content/uploads/infographic-learn-call-center-headsets-compare-popular-models/call-center-headset-infographic.jpg” width=”710″ />
<pre><em>Image originally posted on <a href=”http://www.specialtyansweringservice.net/infographic-learn-call-center-headsets-compare-popular-models/”>The SAS Blog</a></em>