Posted by in Infographics

Call Center Cook

A great script is more than just a few steps strung together. It’s the core of your answering service experience, creating the right set of questions that will guide the operators and

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Posted by in Best Practices

Phone + Typewriter

When it comes to creating the ideal answering service script, it can be a little challenging to know exactly what to include. For certain businesses, basic information is perfectly fine. But what if

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Posted by in Best Practices

Closeup of Typewriter

Your call center script. It’s the most important part of a successful call center solution. The best scripts make the transition between your office and your answering service seamless – meaning that

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