Posted by in Infographics

Call Center Cook

A great script is more than just a few steps strung together. It’s the core of your answering service experience, creating the right set of questions that will guide the operators and

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Posted by in Best Practices

Phone + Typewriter

When it comes to creating the ideal answering service script, it can be a little challenging to know exactly what to include. For certain businesses, basic information is perfectly fine. But what if

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Posted by in Videos

Sample mock calls

Ever wondered how a typical answering service conversation unfolds? You’re in luck! We have compiled a few call center sample calls that will help you gain a better understanding of call flow

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