Running a small business is a big job. That’s probably because running a small business means wearing a lot of hats – like being the receptionist, the marketing department, the billing department, and the customer service team at the same time. As one of the largest small business answering services in the US, SAS has experience and perspective working with small businesses. Whether you’re a bootstrapped entrepreneur just starting out, or have been running a successful company for years, there’s always something new to be learned. Below you’ll find posts from the Specialty Answering Service blog with tips on how to run your business, as well as posts about the relationship between small businesses and answering services. We’ve also selected a few resources we think deserve attention.
14 Words Every Business Owner Should Know: Whether you run a small business or a large corporation, these 14 words should always be on your radar.
The Ultimate Guide to Small Business Accounting: It’s a bird, it’s a plane… nope, it’s an eBook! Check out our comprehensive guide to small business accounting.
What’s your management style? Would you say that you are more inclined to cater to your boss, do you spend more time working with your direct reports, or do you fall somewhere in the middle? Managing Up: Managing your boss, or managing up, is necessary in order to understand what is expected…Read more
Think about your perfect employee for a second. Visualize them: the face of Giselle Bundchen with the brains of Hilary Clinton, or maybe the build of Thor with Albert Einstein’s grey matter. Surely there's more to a good employee than just being really, really, ridiculously good-looking? There is! It sounds outrageous, but…Read more
Business is starting to pick up, and that small-town, one-man show that you’ve been running is turning into a gigantic Broadway production. This is great! But if you aren’t prepared for it, then your suddenly swamped schedule might just mean curtains for your sanity. Picture it. You are on the road hopping…Read more
Money? Revenue? Success? Nope. Think again. Here are the top 14 words and phrases that drive good business. Thank You. Do you thank your customers for their patronage? Do you send out handwritten thank you notes? Do you take the time to praise staff, not just in private, but in public, for…Read more
It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the phone makes a sound or not. You are missing the call. And that is precisely why Specialty Answering Service supports…Read more
Jane is an amazing small business owner, but she can't do everything. Between answering her phones and responding to emails, she has no time to WOW new customers. The result: Jane is struggling with managing her small business and Mr. Jefferson bails on their scheduled meeting. But what if she was using…Read more
I really don’t like to talk on the phone. It’s been that way since I’ve been a little kid. I used to get so anxious that I had to write down what I would say before I would order a pizza. If the pizza guy asked me any questions outside of my…Read more
Not sure if your business needs an answering service? In case you were on the fence about outsourcing, here are 50 ways an answering service can help you do business, and make your life easier. 1. I am missing calls after-hours, and probably missing some leads. You may only work between the…Read more
As small business owners, we are faced with the never-ending daily task of boosting employees’ performance. Looking for some possible solutions to this dilemma, I turned to a few of the prodigious thinkers of our time. I skimmed the pages of Socrates and Machiavelli until I happened upon my answer. The solution…Read more
I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. "Imagine Taylor Swift," he said; "she can crank out mega-hit after mega-hit because she's got a team of people working together to help create her image, and her sound. They figure out all of the…Read more