Small Business

Jane is an amazing small business owner, but she can't do everything. Between answering her phones and responding to emails, she has no time to WOW new customers. The result: Jane is struggling with managing her small business and Mr. Jefferson bails on their scheduled meeting. But what if she was using…

I really don’t like to talk on the phone. It’s been that way since I’ve been a little kid. I used to get so anxious that I had to write down what I would say before I would order a pizza. If the pizza guy asked me any questions outside of my…

Not sure if your business needs an answering service? In case you were on the fence about outsourcing, here are 50 ways an answering service can help you do business, and make your life easier. 1. I am missing calls after-hours, and probably missing some leads. You may only work between the…

As small business owners, we are faced with the never-ending daily task of boosting employees’ performance. Looking for some possible solutions to this dilemma, I turned to a few of the prodigious thinkers of our time. I skimmed the pages of Socrates and Machiavelli until I happened upon my answer. The solution…

I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. "Imagine Taylor Swift," he said; "she can crank out mega-hit after mega-hit because she's got a team of people working together to help create her image, and her sound. They figure out all of the…