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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Posted by in Advice

So, you run a small business. You're super busy every day and your to-do list is growing and growing. Sometimes it can feel like there's no end in sight. You're considering using a live telephone answering service to assist with daily activities like answering phones, scheduling appointments, capturing new leads and providing around the…

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Posted by in Funny

Small business owners are often bogged down from their day-to-day responsibilities, and can easily find themselves without enough time in the day to eat, breathe or blink. When they discover that using an answering service can relieve the burden of fast communication that customers have universally come to expect, their days as…

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Posted by in News

Have you ever wanted to know what it's like to be a virtual receptionist? Or what it's like to work for an answering service? Is it stressful? Are the hours bad? Is it a rewarding job? We thought it would be interesting to ask our agents about their experience as virtual receptionists,…

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Posted by in Advice

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service's free trial. Truth be…

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Posted by in Best Practices

Accurate accounting is the backbone of every successful small business. Scratch that. It's by far the most important part of running any small business. If your accounting is out of whack, your small business will suffer. As a small business owner, it's easy to get caught up in the fun side of…

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Posted by in Infographics

Finding the right source of funds to start up your small business can be hard. Besides having the next great idea, finding money to help grow that idea is usually the first problem small business owners and entrepreneurs will face. Since there are many different funding options to choose from, it can…

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If you run a medical practice and use a telephone answering service to handle patient communication, then it's important to make sure your answering service is up to date on all HIPAA regulations. Why? Because if they aren't, you're going to end up spending mega bucks on fines levied against your practice…

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Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our telephone trivia quiz next! 1. When was the first call center created?    Show Me the Answer!  The answer is B. 1957 1930 1957 1985…

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Closing your business while you're on vacation? Don't want to come back to a tidal wave of voicemails? We've created a 6 step guide on how to quickly activate an answering service while you're walking out the door. 1. Set up Your Greeting Answering services can greet your callers in any number…

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Posted by in Services

If you're not familiar with the lingo, on-call (also spelled oncall or on call) refers to a system or protocol for contacting an employee or group of employees who are available, if necessary, for work and/or communication after business hours. Answering services use on-call systems to deliver messages to specific employees. If…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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