Here at Specialty Answering Service, phones are our livelihood. We believe having a live receptionist answering your calls does more than elevate a business – it becomes inseparable from great customer service.

Over the last decade, technology has evolved at an alarming rate. From face recognition in our smart phones to cars that drive themselves, it’s amazing how much technology is a part of

The holiday season is here, which means businesses near and far are prepping for the inevitable rise in customer communication. If you’re using an answering service to help with phone orders, or you’re

Having a bullet-proof on-call scheduling system is a crucial part of many service industry businesses with 24/7 availability. For example, medical practices need to be available around the clock for urgent health

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren’t properly tuned, there

Halloween is upon us, and you know what that means – masterfully carved pumpkins, pillow cases filled with sugary loot, creepy costumes, the night of the living dead, and the day of…the

If you use an answering service, then you’re probably familiar with call forwarding and how it works. However, if you’ve never used one before or are new to outsourcing – surprise –

When you’re new to outsourcing, it can feel like you’ve walked into a conversation where everyone knows what they’re talking about but you. If you’re dealing with an answering service support rep

How many times have you called your doctor’s office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling

Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a