Having a bullet-proof on-call scheduling system is a crucial part of many service industry businesses with 24/7 availability. For example, medical practices need to be available around the clock for urgent health

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren’t properly tuned, there

Halloween is upon us, and you know what that means – masterfully carved pumpkins, pillow cases filled with sugary loot, creepy costumes, the night of the living dead, and the day of…the

If you use an answering service, then you’re probably familiar with call forwarding and how it works. However, if you’ve never used one before or are new to outsourcing – surprise –

When you’re new to outsourcing, it can feel like you’ve walked into a conversation where everyone knows what they’re talking about but you. If you’re dealing with an answering service support rep

How many times have you called your doctor’s office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling

Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a

The holidays are almost here. Hooray! While people may forget to wash their hands after going to the bathroom or forget their anniversary was yesterday, there’s no doubt they’ll remember to call

Answering services aren’t always answering services. Sometimes they act like answering services, other times they’re virtual receptionist services, and other times they can be call center services.  So what’s the difference? Which

Just this past year, all 50 states have passed laws that require businesses to notify their customers in the event of a data breach, and according to a report from the Identity