Villains are a staple of any great cinematic experience. They go against the norm in every way possible, and leave you hanging on the edge of your seat waiting to see what

Great customer service is the best! It’s like playing with a puppy while eating a marshmallow only box of Lucky Charms while falling asleep on your grandmothers lap – yeah, it’s that

The most constant aspect of life is that it’s always changing, and when things change, you have to adapt right along with it. Ironic, isn’t it? Most of the time, change happens for

As an answering service, we’re obviously way into phones and the technology behind how they work. Since Super Bowl LII (go birds!) is coming up, we tried to see how we could

January is National Soup Month. Aside from the fact that there’s a near 100% chance you didn’t know that, you’re probably wondering what soup has to do with customer support. The answer?

Why, hello there, and Happy New Year! As the clock struck 12, and 2018 rolled around, billions of people all over the world contemplated their New Year’s Resolutions. Lose weight, read more,

The North Pole Elves, aka Santa’s Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the

Reflect for a moment on how often you’ve dialed up a business and heard this: “Your call may be monitored or recorded for quality assurance purposes.” Sounds all too familiar, right? That

As a business owner, you’re going to get two types of solicitation calls on your line: 1) live-operator telemarketing calls, and 2) robocalls. Live-operator telemarketing calls are exactly what they sound like

As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she’ll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your