If you’ve ever watched television for more than five minutes at a time, then there’s a solid chance you’ve seen the Lincoln commercial featuring everyone’s favorite Texan, Matthew McConaughey. “It’s not about

So you’ve made the decision to use an answering service, and after much deliberation and thought, you’ve come to the conclusion that Specialty Answering Service is the right fit for you. Hooray! But

Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost

In a world of constantly evolving mobile technology, being on-the-go has never been easier. With a few quick clicks of your smartphone, you can binge watch your favorite TV show, update your Twitter

Stressing out over updating your on-call schedule? Great news! The SAS on-call schedule creator makes building reach, warm patch, cold patch, and email on-call work schedules a breeze. Keep reading to get the

With the upcoming presidential election, everybody’s talking about making your voice heard. While one vote among millions may not seem like much, it counts. But elections aren’t the only place where your voice

If you’ve ever placed an online order, you’ve probably fumbled around, surfing your favorite retailer’s website for the perfect product. When you don’t know the item number or exact name of what you’re looking

When you imagine your summer vacation, do you hear the gentle sound of the waves being drowned out by the non-stop droning of your cell phone? Worrying about your customers while you’re trying

Managing calls for thousands of industries and millions of scenarios is no easy task. Each small business is unique, and it would be impossible to memorize the nuances of the thousands of businesses a call center may

You might be thinking about adding call tracking to your marketing model, but aren’t certain if it’s for you. Here are 3 points to consider. By identifying phone call lead sources and