The North Pole Elves, aka Santa’s Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the

Reflect for a moment on how often you’ve dialed up a business and heard this: “Your call may be monitored or recorded for quality assurance purposes.” Sounds all too familiar, right? That

As a business owner, you’re going to get two types of solicitation calls on your line: 1) live-operator telemarketing calls, and 2) robocalls. Live-operator telemarketing calls are exactly what they sound like

As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she’ll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your

When it comes to your company, how do you define success? Is it solely about your bottom line? How about meeting your sales goals, what your employees think of you, or how many

Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the

A great script is more than just a few steps strung together. It’s the core of your answering service experience, creating the right set of questions that will guide the operators and

When it comes to creating the ideal answering service script, it can be a little challenging to know exactly what to include. For certain businesses, basic information is perfectly fine. But what if

If you’ve hired an answering service to manage your calls, then virtual receptionists, not your own employees, are likely the first point of contact for your customers. Since these receptionists aren’t sitting in your

Wouldn’t it be great if you could automatically receive a report of every call you had last week so that you could follow up on new leads? Or how about taking a look