Whether you run a small dental practice or a large oral surgery office, every call you miss equals revenue lost. Statistics show that 67% of callers will hang up if they can’t

According to the latest Wells Fargo/Gallup Small Business Index, optimism among small business owners is at its highest since 2008. Jobs are expected to increase, and it is also anticipated that the

Did you know CSRs answer over 5 million calls annually? And you thought you got a lot of calls. Yeah. No. In the infographic below, we’ll pick apart the noggin of an awesome call

Let’s pretend there are only 4 people in your Princess Bride Call Center’s customer service department. Now let’s say that one of you spontaneously grows a 6th finger and has to make

Hello to all of the amazing small business owners of the world! Do you need to keep tabs on the calls you’re missing while grabbing a coffee at Starbucks? Need to change where your messages are being sent

At Specialty Answering Service, we love every customer. We could be super traditional and send boxes of chocolates and little candy hearts to you, but we’re way more digital. We’re celebrating our

You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then

If you are a small business owner looking for ways to increase your customer base, you’re behind the 8 ball if you haven’t read Blue Ocean Strategy. If you haven’t read it,

Every day, thousands of innocent carrier pigeons die in drone accidents. Start saving lives today and use Specialty Answering Service. Save a pigeon. Save your business.

As a small business owner, you might feel that no one outside of your organization is interested in the data that you handle. They are. Small and medium sized businesses are vulnerable