Infographics

When you call a business and the automated attendant at the call center picks up and asks how they can be of service, did you ever wonder how the computer can understand what you are talking about? You could say anything from, "I need my account balance," to, "I want a refund!" and…

Way back in the day, before automatic call distribution technologies evolved, calls used to be manually routed by operators working massive switchboards – so gigantor and with so many lines that many switchboard supervisors had to wear roller skates to get around faster! Sadly, the days of roller skating supervisors are long…

Telemarketing may seem like an annoying thing that companies do at the most inconvenient times (like when you're playing the speed round on Family Feud while cooking dinner), but it's actually a great tool for companies to utilize for several different reasons. Whether you're a small business looking for feedback on your…

Answering services aren't always answering services. Sometimes they act like answering services, other times they're virtual receptionist services, and other times they can be call center services.  So what's the difference? Which one of these 3 services does your company need? To help you decide, we took 7 different inbound call scenarios…

At Specialty Answering Service, not only do we love answering phones, but we also love being creative and giving away things for free (hello 2 week free trial!) If you love free icon downloads and cute artwork, please download any of the below icons for your business or personal use! Call Center…

Answering the phone "hello" is so last week. If you're looking for some spicy new ways to greet callers, we've put together 100 funny ways to answer your home phone, cell phone, or even business phone. From pop culture aficionados like "The Jerry Maguire" or "The Titanic" to characters like "The Cowboy"…

Welcome to the first step in the process of picking the best answering service for your business: deciding if you need an answering service in the first place! It's a great question, but the answer isn't always easy. There is no equation to plug values into when you're deciding if your business…

Finding the right source of funds to start up your small business can be hard. Besides having the next great idea, finding money to help grow that idea is usually the first problem small business owners and entrepreneurs will face. Since there are many different funding options to choose from, it can…

Voicemail is a digitally recorded message stored in a digital mailbox - a best friend to all people who screen their calls and actively avoid their friends and family. If you call anyone, one of two things are going to happen: the call will be answered by a human being, or you'll…

You know the phrase. “For quality assurance, your call may be monitored or recorded.” Those words ring out millions of times a day as consumers contact businesses for customer service and support. But how about this – call recording started out in the air traffic control industry after the invention of magnetic…