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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

At SAS, connecting businesses to their customers is our first priority. We want to wow your customers over any channel and at any hour, going way beyond just answering phones. We can help growing companies deliver amazing customer service with a powerful array of outsourcing options that would make any small business…

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I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. "Imagine Taylor Swift," he said; "she can crank out mega-hit after mega-hit because she's got a team of people working together to help create her image, and her sound. They figure out all of the…

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Posted by in Advice

The Internet is rife with tales of people being victimized by one email scheme or another. If you haven’t received the, "I need your bank account information" email, then you most likely don’t have email, a computer, a blender, or a microwave. Have you received the, "1,000,000,000 Winner in the UK Lottery" email? Check.…

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There is no question that making your computer talk is pretty cool. It’s cool for the kid making a prank phone call all the way up to the executive using it in a text to speech capacity to read emails aloud. From a call center perspective, it’s cool because talking computers, or…

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Call center technology used to revolve around a cubicle, a telephone queue system and a script. Pretty simple. Walk into one of those call centers and you’d hear phones ring endlessly. Thanks to the advent of cyberspace, social media and the cloud, the concept of the virtual call center has dramatically evolved.…

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Posted by in Funny

When the FTC announced a $50,000 prize last October for the best proposal to block robocalls, we were thrilled! We welcome any opportunity to stop automation in favor of live operator interaction; plus we love a good challenge! Figuring out how to stop robocalls wasn’t easy. Our telecommunications engineers dropped everything and…

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Posted by in Phones

We couldn’t let the 40th anniversary of the first cell phone call go by without a graphical homage to the greatest advancement in communications technology since Alexander Graham Bell made "two cups and a string" obsolete. Much like Zack Morris from Saved by the Bell, we love the cell phone. Without it,…

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If you have a seasonal business, you have several options available for handling your incoming calls. For instance, you could answer all of the calls yourself, hire a secretary/receptionist, let your calls go to voicemail, answer the phone then hang up, and a personal favorite, answer the phone and not say "hello,"…

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What’s worse than researching PBX providers for your new office telephone system? Deciding on a new PBX phone system without referencing our easy to follow infographic for one! We love business phone systems; especially when those systems route to our call centers when your own staff is unavailable. Shameless plug for our…

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With a proliferation of self service channels such as the web, mobile and kiosks – all of which are often managed by contact centers – it is important that customers must be guided, albeit subtly, to choose the right service channel so as to manage the costs of multichannel interactions. Often, customers…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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