The Specialty Answering Service Blog

What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder for countless jokes, is one of the most critical components in successful businesses. Nowhere are the benefits of a positive…

Put all of your customer service eggs into one affordable basket. Specialty Answering Service has a handle on your small business needs, and we won’t crack under pressure. Check out our latest commercial and see how egg-cellent customer service and phone call outsourcing helps the Easter Bunny run his global enterprise.

It's friday. Your brain has totally shut off. One of your coworkers wants to know what you're doing this weekend. They ask for your phone number. You blank out. Here are 10 ways you can find out your phone number. Muscle Memory: Close your eyes and start dialing. When you repeat the…

Did you ever wonder how it became possible for you to communicate verbally with computers? No, we don’t mean screaming at your hard drive when it crashes. It’s more like when you’re calling your bank and the automated teller lady knows what you’re trying to say. That’s VoiceXML! For a more in-depth…

Outsourcing. Turns out it’s not just for telephone calls. The rich and famous have been outsourcing for years! From "The Bachelor" to Cinderella, movie stars, athletes, and even a few of our favorite animated pals have looked to others for goods and services. Taking advantage of services that can be outsourced just…

Ever wondered how a typical answering service conversation unfolds? You're in luck! We have compiled a few call center sample calls that will help you gain a better understanding of call flow in a call center. These might be of use as you work on designing the best script to suit your…

Have you ever tried to guess someone’s phone number just by listening to the telephone keypad tones that the push buttons made? No matter how hard your little ears strained to hear those pitches, you would never get the numbers right. You were actually trying to decode DTMF. Dual Tone Multi-Frequency (DTMF)…

When it comes to the success of your business, ensuring a positive consumer experience is everything. If you want to knock it out of the park, teamwork, dedication, and a great social customer experience are essential each time a customer steps up to the plate. SAS' customer experience infographic offers an at-a-glance…

When the sky is falling, SAS ignites small business owners productivity, and shields their reputation for excellence. Specialty Answering Service offers out of this world solutions for asteroid-sized business problems. Get the help you need to get away from your desk. Check out our latest ad about how outsourcing can prevent accidents…

At some point or another, everyone has a bad customer service experience. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster. And anyone who’s been on the receiving end of an employee’s rude or lackadaisical service knows how much it stinks.…