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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Posted by in Small Business

As small business owners, we are faced with the never-ending daily task of boosting employees’ performance. Looking for some possible solutions to this dilemma, I turned to a few of the prodigious thinkers of our time. I skimmed the pages of Socrates and Machiavelli until I happened upon my answer. The solution…

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Baby talk. Who in the world understands it? Babies babble and coo, and adults sit around slinging that high-pitched, sing-song-y babble. Now while we’re sure that some babies come out speaking full sentences, (like William and Kate’s little royal bundle, Prince George; or sweet-faced baby North West, who probably gave mom, Kim…

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Posted by in Funny, Services

When we wrote this post a few weeks ago, we could never have guessed that one of “Ghostbusters” writers, Harold Ramis, would pass away. Harold Ramis’ subversive genius was responsible for a great many laughs we have had over the years. From “Stripes” to “Groundhog Day” to “Analyze This,” his brand of…

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At SAS, connecting businesses to their customers is our first priority. We want to wow your customers over any channel and at any hour, going way beyond just answering phones. We can help growing companies deliver amazing customer service with a powerful array of outsourcing options that would make any small business…

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Posted by in Small Business

I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. "Imagine Taylor Swift," he said; "she can crank out mega-hit after mega-hit because she's got a team of people working together to help create her image, and her sound. They figure out all of the…

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Posted by in Advice

The Internet is rife with tales of people being victimized by one email scheme or another. If you haven’t received the, "I need your bank account information" email, then you most likely don’t have email, a computer, a blender, or a microwave. Have you received the, "1,000,000,000 Winner in the UK Lottery" email? Check.…

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Posted by in Infographics

There is no question that making your computer talk is pretty cool. It’s cool for the kid making a prank phone call all the way up to the executive using it in a text to speech capacity to read emails aloud. From a call center perspective, it’s cool because talking computers, or…

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Call center technology used to revolve around a cubicle, a telephone queue system and a script. Pretty simple. Walk into one of those call centers and you’d hear phones ring endlessly. Thanks to the advent of cyberspace, social media and the cloud, the concept of the virtual call center has dramatically evolved.…

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Posted by in Funny

When the FTC announced a $50,000 prize last October for the best proposal to block robocalls, we were thrilled! We welcome any opportunity to stop automation in favor of live operator interaction; plus we love a good challenge! Figuring out how to stop robocalls wasn’t easy. Our telecommunications engineers dropped everything and…

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Posted by in Phones

We couldn’t let the 40th anniversary of the first cell phone call go by without a graphical homage to the greatest advancement in communications technology since Alexander Graham Bell made "two cups and a string" obsolete. Much like Zack Morris from Saved by the Bell, we love the cell phone. Without it,…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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