The Specialty Answering Service Blog

Not sure if your business needs an answering service? In case you were on the fence about outsourcing, here are 50 ways an answering service can help you do business, and make your life easier. 1. I am missing calls after-hours, and probably missing some leads. You may only work between the…

In 2012, business news giant Forbes partnered with Nextdoor.com to compile a list of the top 15 friendliest towns in America. With thousands of locales in the United States, there’s a pretty solid chance that you don’t live in one of the 15 friendliest towns, and maybe not even in the top…

How many times have you called up the doctor’s office or the hair salon and been put on hold while they try to hunt for an available time slot to fit you in? Even more annoying is when you are at the actual facility, schedule a follow-up visit, and they give you…

As small business owners, we are faced with the never-ending daily task of boosting employees’ performance. Looking for some possible solutions to this dilemma, I turned to a few of the prodigious thinkers of our time. I skimmed the pages of Socrates and Machiavelli until I happened upon my answer. The solution…

Baby talk. Who in the world understands it? Babies babble and coo, and adults sit around slinging that high-pitched, sing-song-y babble. Now while we’re sure that some babies come out speaking full sentences, (like William and Kate’s little royal bundle, Prince George; or sweet-faced baby North West, who probably gave mom, Kim…

When we wrote this post a few weeks ago, we could never have guessed that one of “Ghostbusters” writers, Harold Ramis, would pass away. Harold Ramis’ subversive genius was responsible for a great many laughs we have had over the years. From “Stripes” to “Groundhog Day” to “Analyze This,” his brand of…

At SAS, connecting businesses to their customers is our first priority. We want to wow your customers over any channel and at any hour, going way beyond just answering phones. We can help growing companies deliver amazing customer service with a powerful array of outsourcing options that would make any small business…

I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. "Imagine Taylor Swift," he said; "she can crank out mega-hit after mega-hit because she's got a team of people working together to help create her image, and her sound. They figure out all of the…

The Internet is rife with tales of people being victimized by one email scheme or another. If you haven’t received the, "I need your bank account information" email, then you most likely don’t have email, a computer, a blender, or a microwave. Have you received the, "1,000,000,000 Winner in the UK Lottery" email? Check.…

There is no question that making your computer talk is pretty cool. It’s cool for the kid making a prank phone call all the way up to the executive using it in a text to speech capacity to read emails aloud. From a call center perspective, it’s cool because talking computers, or…