The Specialty Answering Service Blog

Guess what? We launched our new call center website sascallcenter.com and we’re in love! We wanted to make things clear for our clients who are primarily interested in outsourced call center services, so we rolled up our sleeves, designed a new site, shortened up the text, and got right down to the…

Did you know that call centers handle about 70% of all business interactions, and manage approximately 46 billion inbound calls a year? They are some pretty big numbers, and those statistics are the reason why your business turned to a call center to help you manage customer service concerns. It all comes…

You practically jumped out of bed from another one of those horrible dreams. Your partner rolls over and asks, “Another one of the night terrors, honey?” You nod sheepishly between chest-heaving sobs as your hands shake uncontrollably. “I just, I just,” you stammer. “I just hate my job so much.” Sounds a…

When I was in college, I used to work for the Alumni Relations Office, and let me tell you, there is no one more distressed than a 70-year-old alum who can’t figure out how to sign up for their class reunion. During my time in this office, I learned a lot of…

Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University of Illinois in 1974. It ran on the PLATO system (Programmed Logic for Automatic Teaching Operations), which was developed in…

Jane is an amazing small business owner, but she can't do everything. Between answering her phones and responding to emails, she has no time to WOW new customers. The result: Jane is struggling with managing her small business and Mr. Jefferson bails on their scheduled meeting. But what if she was using…

When something goes wrong with my computer, I get angry. Oftentimes, I get irrationally angry, and start hitting things, which, I’m told, doesn’t actually help my internet connectivity as I would like it to. Unfortunately, the first person who I usually speak to in this state is my IT administrator. My IT…

You practically jumped out of bed from another one of those horrible dreams. Your partner rolls over and asks, “Another one of the night terrors, honey?” You nod sheepishly between chest-heaving sobs as your hands shake uncontrollably. “I just, I just,” you stammer. “I just hate my job so much.” Sounds a…

The 3-letter acronym, PCI, stands for Payment Card Industry. Complying with PCI rules and regulations is mandatory for any retailer or organization that transmits or stores protected cardholder data such as credit card and personal identification numbers (PINs). So in theory, anytime you have ever made a purchase using your credit card,…

I really don’t like to talk on the phone. It’s been that way since I’ve been a little kid. I used to get so anxious that I had to write down what I would say before I would order a pizza. If the pizza guy asked me any questions outside of my…