The Specialty Answering Service Blog

Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as…

How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity towards being a three-decker sauerkraut and toadstool sandwich, with arsenic sauce, there are a few valuable customer service lessons we…

'Twas the customer service before Christmas, Specialty Answering Service's phones ringing like mad As customers ordered presents for mom, sis, and dad; Their credit cards ready to fire at will In hopes that the gifts would arrive before the bill; The operators were glued firmly to their seats While managers paced the…

Ever wonder how they handle customer service at the North Pole? Even Santa can't do it all. That's why he has elves! So we interviewed one. He drew us a picture and we posted it below. Happy Ho-Ho-Holidays from Specialty Answering Service! Copy the code below to use this infographic: [html] <img…

It's only fitting that an answering service should post a list featuring some of the most famous phone calls throughout history, whether real, or imagined by the Hollywood machine. Take a look below at these attention-grabbing calls. Real Life First phone call in history. In 1876, Alexander Graham Bell made the very…

Free branded travel coffee mug. Free gift with purchase. Free t-shirt with a gigantic logo on it that you’ll never wear. You love them all. But why? Why are we more likely to patronize a business that has handed us free stuff? According to Jerry McLaughlin, president of Branders, one of the…

The phone rings. The caller on the other end of the line is freaking. He is screaming into your ear and you are trying to figure out how to help him. Problem is, you’re on edge from an earlier call, and you are afraid you might lose it on this guy. This…

So, you're on the free trial of our answering service. Over the next 14 days, we want your experience with SAS to be even better than you expected! One of the best ways to ensure quality service is to pretend you are a customer and place test calls. This is especially useful…

Anyone who is currently using answering services to support their business can extol its benefits in great detail. If you are on the fence about if outsourcing will work for your organization, then take a look below at 3 ways the right answering service can enhance your reputation for excellence. When you…

As a manager, do you recognize your employees’ talents and engage their strengths to your benefit? If not, you should start. Take Rudolph for example. While the other reindeer were off playing games, Rudolph was just hanging around, his nose lit up like a Christmas tree. Sure, he could fly like the…