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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

What's more unprofessional than chomping down on a nacho box while on a business call? Chomping on a nacho box while out at a sporting event with a crowd of loud, crazy fans in the background while on a business call. Each one of your calls is important. Each customer is a…

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Did you know that the typical adult human brain requires 20% of your resting metabolic rate (RMR – that’s the total amount of energy your body expends at rest)? So let’s say that your RMR is 1,500 calories. That means your brain uses up 300 of those just to keep you going.…

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Posted by in Scripting

Your call center script. It’s the most important part of a successful call center solution. The best scripts make the transition between your office and your answering service seamless – meaning that callers won’t realize they aren’t talking to your office staff. Bad scripting on the other hand makes an operator look…

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Posted by in Advice

Listen voicemail, we need to talk. This really doesn't seem to be working, and I think we should break up. It's not you. I mean, you're perfect. You do everything right. You're always there when I need you. When people talk, you listen. And you say the cutest little greeting every time…

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Posted by in Funny, Phones

Now that you are using the world's most professional answering service, what do you do with your old phones? Here are 25 uses. 1. Use the cord as a picture hanger. 2. Uncap the ends from the receiver, fill with marbles, put the ends back on, and use as a dumbbell. 3.…

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H.A.L. 9000 from 2001: A Space Odyssey. Lost in Space’s B-9, that sounded the warning, “Danger Will Robinson!” Number 5, the electrified robot from Short Circuit. What do these artificial life forms have in common? Movies with cheesy writing and bad graphics? No. Two words: speech synthesis. The first computer-based speech synthesis…

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Posted by in Phones

Ride with us through The History of Ringtones, and check out the funky single-option sound ringers of days gone by, right up to the host of symphonic ringtones available on current models. Check out the website at  https://ringtones.specialtyansweringservice.net to start your journey. As you scroll down the website, you’ll listen to sounds…

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Posted by in Funny, Videos

What happens when the marketing department of a US based call center has downtime around Shark Week 2014? Check out the video below to find out.

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Posted by in Phones

Did you ever wonder what your telephone number spells? Well, you aren’t the only one! We did, too. So, for all of those number geeks out there, pump your number into our super awesome phone number spelling converter machine and see what crazy combination of letters your phone number makes. Just enter your telephone number into…

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Posted by in Advice

As a small business owner, you have a lot to juggle. Unfortunately, this means you may have a limited amount of time to interview prospective employees. You’ll get some great employees and some not so great employees, and you will have to waste even more time getting rid of the bad apples.…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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