The Specialty Answering Service Blog

So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do! You should have an answering service that can manage your inbound calls 24 hours a day. You should have an answering service…

The advent of the Private Automatic Branch Exchange, PABX or PBX for short, brought an end to the need for switchboard operators and manual cord circuit connections. PBXs enabled intercommunication between central office lines at an organization with a large number of telephones, and connected outgoing calls to the PSTN via trunk…

Your receptionist is suffering from PTSD – post-telephone stress disorder – as she struggles to manage the ridiculous number of calls you are receiving during business hours. Your voicemail box is so full, the little greeting that says this voicemail box is full doesn’t even come on anymore. Your callers have a…

If you like robots, Interactive Voice Response (IVR) is the most affordable business receptionist. Take a look below at the top 10 ways IVR can strengthen your customer care and save you money. If done right, implementing an IVR keeps everyone happy: robot people get robots, people people get live answering service…

How many times have you called a customer service department and been greeted by a rep who sounded dead? It happens all too often – but it doesn't have to. Just because CSRs answer the phone all day long, doesn’t mean it has to be boring. Unless you are Bill Murray in…

Do you like waiting in line? If you said yes, then we seriously question your judgment. The fact is that no one we know likes waiting in line. Whether you’re loitering around the Haunted Mansion ride at Disney, or camping outside of Best Buy at 3 a.m. on Black Friday hoping to…

You're a marketing Guru. Your work is awesome. You're attracting prospects. They call and you extol the virtues of what makes you the best choice for them. The concept is easy. Getting the potential customer to buy in isn’t always. It would be great if you had some help, and that’s what…

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t consider an advanced call center to support your business. Here are four reasons why a wimpy answering service simply won’t…

You might be thinking about adding call tracking to your marketing model, but aren’t certain if it’s for you. Here are 3 points to consider. By identifying phone call lead sources and monitoring online activity during internet campaigns, sales consultants can reach out to prospective customers to increase their conversion rate and…

Remember when you were little and you used paper cups and a string to create a makeshift telephone? While our society is attached to the Smartphone like some sort of technological conjoined twin, way back when, before the invention of the electromechanical phone came the tin-can telephone – aka the lover’s phone.…