Remember when you were little and you used paper cups and a string to create a makeshift telephone? While our society is attached to the Smartphone like some sort of technological conjoined

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Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless

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How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity

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