Posted by in Infographics

Let’s say that you’re an equipment manufacturer with multiple products. You have a division that builds rockets, another that builds washing machines, and another that builds garage door openers. Each product has its own toll-free

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Posted by in Infographics

A great script is more than just a few steps strung together. It’s the core of your answering service experience, creating the right set of questions that will guide the operators and

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Posted by in Videos

What happens when you let a robot answer your phones? The simple answer is, nothing good. Even if it’s a super friendly virtual robot like Siri or Alexa, there are just some

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