According to the latest Wells Fargo/Gallup Small Business Index, optimism among small business owners is at its highest since 2008. Jobs are expected to increase, and it is also anticipated that the

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Posted by in Infographics

Did you know CSRs answer over 5 million calls annually? And you thought you got a lot of calls. Yeah. No. In the infographic below, we’ll pick apart the noggin of an awesome call

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Let’s pretend there are only 4 people in your Princess Bride Call Center’s customer service department. Now let’s say that one of you spontaneously grows a 6th finger and has to make

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